This is an exciting leadership role that calls for someone who brings high energy and dedication to the day-to-day running of the Guest Experience team! You will be managing a team of Guest Experience Specialist’s, who will need your support and guidance to deliver a high standard of service to all Propr Guests. You need to be able to work with your team in a high intensity environment, encouraging problem-solving and teamwork.

What you’ll be doing:

  • Support your team of Guest Experience Specialists
  • Overall management of all our guest related inboxes
  • Assign the teams responsibilities for the day
  • Oversee all priority tasks 
  • Liaising between Property Managers, Operations, Concierges and guests
  • Answering emails, messages and phone calls
  • Creating bookings and taking payments
  • Problem solving with your Team on a daily basis

Here’s our description of the ideal person for this job:

  • Based in Cape Town
  • Experience managing a team (big or small)
  • Empathetic with high emotional intelligence
  • Experience in hospitality or customer service
  • Able to work shifts (morning, day and night)
  • Problem solver 
  • Able to adapt to last minute changes (you love thinking on your feet!)
  • Team player
  • High attention to detail
  • Very solution oriented, always looking ahead for a successful resolution
  • Keep calm under pressure
  • Tech savvy
  • Communicates clearly, quickly and effectively (both written and verbally)

To apply, please complete the application below, all other application methods will be disregarded.

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