The Operations Manager is responsible for the daily execution of housekeeping and maintenance operations, ensuring smooth coordination between housekeepers, maintenance personnel, and the Guest Experience team. This role involves handling the logistics of scheduling housekeeping cleans, assisting with any issues or delays, and adjusting the schedule as needed. The Operations Manager ensures that properties are always guest-ready by working closely with the Guest Experience team and prioritizing maintenance tasks as they arise. This role also includes key management and asset oversight, ensuring that all assets assigned to properties are returned on time, and any missing keys are quickly identified and addressed. Excellent communication and problem-solving skills are essential to handle the dynamic and fast-paced nature of Operations.

What you’ll be doing:

  • Working closely with the Property Management team, Guest Experience team, Housekeeping Manager & Linen Manager to ensure that the on-the-ground operations (cleaning, linen, maintenance, check-ins, check-outs) happen like clockwork
  • Troubleshooting and solving problems efficiently as they arise throughout the day
  • Managing the daily scheduling of housekeeping cleans, making real-time adjustments to handle delays
  • Providing support and assistance to our Housekeepers throughout the day, resolving any issues they encounter to ensure they can complete their tasks efficiently
  • Working with the Guest Experience team to ensure properties are guest-ready and assisting with last-minute changes or special requests
  • Tracking and scheduling maintenance tasks, ensuring they are completed quickly and efficiently by the Maintenance team
  • Ensuring that keys are assigned to our staff, Guests and contractors and are returned on time. In the case of missing keys, taking action to retrieve or replace them
  • Overseeing the management and timely return of assets assigned to properties, ensuring all equipment and assets are tracked and accounted for
  • Coordinating the Ubering of our Housekeepers between properties, ensuring they are transported efficiently and on time

Here’s our description of the ideal person for this job:

  • Confident, calm and enjoy working in a team environment
  • Very solution oriented, always looking ahead for a successful resolution
  • Comfortable multitasking under high levels of pressure, always focused and delivering great service, no matter how busy it gets
  • Team player, able to work in an environment with high inter-dependencies between teams
  • Communicates clearly, quickly and effectively (both written and verbally)
  • We are a 24/7 business so no qualms about working on a 5 day rotation, which will include weekends
  • Previous experience working independently in a fast-paced environment with high levels of autonomy
  • Confident with technology
  • Based at our Head Office in Cape Town

To apply, please complete the application below, all other application methods will be disregarded.

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