Work With Us

The Operations Manager is responsible for the daily execution of housekeeping and maintenance operations, ensuring smooth coordination between housekeepers, maintenance personnel, and the Guest Experience team. This role involves handling the logistics of scheduling housekeeping cleans, assisting with any issues or delays, and adjusting the schedule as needed. The Operations Manager ensures that properties are always guest-ready by working closely with the Guest Experience team and prioritizing maintenance tasks as they arise. This role also includes key management and asset oversight, ensuring that all assets assigned to properties are returned on time, and any missing keys are quickly identified and addressed. Excellent communication and problem-solving skills are essential to handle the dynamic and fast-paced nature of Operations.

What you’ll be doing:

• Working closely with the Property Management team, Guest Experience team, Housekeeping Manager & Linen Manager to ensure that the on-the-ground operations (cleaning, linen, maintenance, check-ins, check-outs) happen like clockwork
• Troubleshooting and solving problems efficiently as they arise throughout the day
• Managing the daily scheduling of housekeeping cleans, making real-time adjustments to handle delays
• Providing support and assistance to our Housekeepers throughout the day, resolving any issues they encounter to ensure they can complete their tasks efficiently
• Working with the Guest Experience team to ensure properties are guest-ready and assisting with last-minute changes or special requests
• Tracking and scheduling maintenance tasks, ensuring they are completed quickly and efficiently by the Maintenance team
• Ensuring that keys are assigned to our staff, Guests and contractors and are returned on time. In the case of missing keys, taking action to retrieve or replace them
• Overseeing the management and timely return of assets assigned to properties, ensuring all equipment and assets are tracked and accounted for
• Coordinating the Ubering of our Housekeepers between properties, ensuring they are transported efficiently and on time

Here’s our description of the ideal person for this job:

• Confident, calm and enjoy working in a team environment
• Very solution oriented, always looking ahead for a successful resolution
• Comfortable multitasking under high levels of pressure, always focused and delivering great service, no matter how busy it gets
• Team player, able to work in an environment with high inter-dependencies between teams
• Communicates clearly, quickly and effectively (both written and verbally)
• We are a 24/7 business so no qualms about working on a 5 day rotation, which will include weekends
• Previous experience working independently in a fast-paced environment with high levels of autonomy
• Confident with technology
• Based at our Head Office in Cape Town

To apply, please complete the application below, all other application methods will be disregarded.

This is a problem-solving role where keeping clients happy and properties maintained is the goal. You need to be able to work in a team under high pressure, but also thrive when left on your own to navigate new challenges. You’ll work closely with Operations, Guest Experience and Property Management to make sure all facets of the property are looked after.

What you’ll be doing:

• Conducting regular inspections of properties to identify maintenance needs, safety concerns, and potential repairs
• Traveling to properties to handle repairs, such as basic plumbing issues, basic electrical work, appliance malfunctions, painting, property checks and basic upkeep of our properties
• Completing tasks within deadlines and reporting progress to the Operations team
• Performing regular inspections to identify potential issues or areas for improvement
• Working closely with Operations and Property Management to address maintenance needs that arise during property turnover
• Coordinating with external contractors or vendors for specialized repairs
• Communicating effectively with Property Managers and our Guests, providing updates on maintenance progress, scheduling repairs, and addressing any concerns or questions
• Monitoring and maintaining the inventory of tools, equipment, and supplies needed for maintenance and repairs

Here’s our description of the ideal person for this job:

• Driver’s License (Code B, EB, or C1), must be valid and in good standing
• Based in Cape Town
• Proven experience in property maintenance or another tradesman role
• Solid understanding and working knowledge of the technical aspects of plumbing, carpentry, electrical systems etc
• Excellent communication (English) and interpersonal skills
• Outstanding organisational, time-management and leadership abilities
• High school diploma

To apply, please complete the application below, all other application methods will be disregarded.

As a Linen Warehouse Controller, you’ll play a crucial role in ensuring that every property is fully stocked with the right linen and supplies. You’ll be responsible for managing inventory, tracking items to and from properties and laundromats, and making sure everything is packed and ready for daily cleans. This is a fast-paced, detail-oriented role that requires excellent organisational skills and problem-solving abilities. You’ll work closely with Housekeeping and Operations to ensure our properties are guest ready at all times. If you thrive in a structured yet dynamic environment and love keeping things in order, this role is for you!

What you will be doing: 

• Managing and tracing linen, stock and keys like a pro
• Ensuring all items are packed and prepped for cleans in advance
• Making sure linen is returned to the right properties and always accounted for
• Problem-solving missing or misplaced items before they become an issue
• Working hard and being nice to people

Here’s our description of the ideal person for this job:

• Based in Cape Town
• Comfortable working shifts and weekends
• Thrives under pressure and stays cool when things get hectic
• Excellent verbal and written communication
• Hyper-organised—losing track of things is not an option
• Solution-focused—you don’t just spot problems, you fix them
• Crazy proactive—you find ways to make the system better
• Team player but also independent enough to own your tasks
• Experience in logistics, hospitality, or inventory management is a plus
  

To apply, please complete the application below, all other application methods will be disregarded.

We are looking for a skilled and strategic Financial Manager to join our team. This is a key role, responsible for overseeing the company’s financial health, ensuring robust financial planning, and driving efficiencies in our operations. As we have operations in Dubai, South Africa, and Portugal, this role offers international exposure, with the opportunity to gain experience across multiple markets as you grow within the company.

What you’ll be doing:

• Planning, developing and overseeing financial strategies to support business growth and profitability
• Managing and analysing budgets, financial forecasts, and cash flow projections
• Ensuring timely and accurate financial reporting, including monthly management accounts and year-end financial statements
• Overseeing tax planning, VAT submissions, and ensuring compliance with financial regulations in South Africa (knowledge of Dubai and Portugal is a plus)
• Maintaining accurate financial records and bookkeeping
• Optimising the use of Xero (experience with NetSuite is a big plus)
• Identifying opportunities to improve financial efficiency, reduce costs, and optimize resources
• Working closely with senior leadership, investors, and external auditors to support decision-making and financial oversight
• Monitoring financial risks as well as ensuring internal controls are in place
• Overseeing payroll processing, supplier payments, and financial transactions to ensure smooth day-to-day operations
• Gaining experience in financial operations across Dubai, South Africa, and Portugal, supporting the company’s expansion

Here’s our description of the ideal person for this job:

• A qualified accountant (CA(SA), CIMA, or similar) with at least 5 years of financial management experience (ideally within property management, real estate, or hospitality)
• Technology-focused, with a strong understanding of modern financial systems and automation
• Strong knowledge of financial reporting, tax compliance, and regulatory frameworks within South Africa (knowledge of Dubai and Portugal regulations is a plus)
• Experienced in Xero (a big plus if familiar with NetSuite for Enterprises)
• A proactive, hands-on professional with excellent problem-solving and analytical skills
• A strong communicator who can engage with stakeholders across all levels
• Extremely detail oriented

To apply, please complete the application below, all other application methods will be disregarded.

We are looking for an awesome Driver to support our day-to-day operations. This role goes beyond just driving—you’ll be responsible for key pickups and drop-offs, deliveries to and from our properties, purchasing essential items, and even assisting with basic property maintenance. If you’re reliable, proactive, and have a keen eye for detail, we’d love to have you on board. A valid driver’s license and knowledge of the city are a must!

What you will be doing: 

• Picking up and dropping off keys
• Collecting and delivering items to and from our properties
• Purchasing items at numerous stores
• Facilitating access to contractors when they are working in our properties
• Basic maintenance at our properties (Ie – changing of light bulbs, putting batteries in TV remotes)

Here’s our description of the ideal person for this job:

• Based in Cape Town
• Driver’s License (Code B, EB, or C1), must be valid and in good standing
• 3+ years of experience in driving services and as an on-site driver in the customer service and/or hospitality industry
• Understanding of the area’s roads, locations, and traffic patterns
• Excellent communication and customer service skills
• Great time management skills
• Good knowledge of the English language – both written and verbal
• Ability to maintain a high level of professionalism and confidentiality
• Comfortable with technology
• Positive attitude, self-motivated, and the ability to work independently or within a team

To apply, please complete the application below, all other application methods will be disregarded.

This is an administrative, problem-solving role where keeping clients happy and properties maintained is the goal. You need to be able to work in a team under high pressure, but also thrive when left on your own to navigate new challenges. Under the guidance of our Property Managers, you’ll work closely with our Operations, Guest Experience and Maintenance teams to make sure all facets of the property are looked after.

What you’ll be doing:

• Support Property Managers by slaying tasks, solving problems, and kicking ass
• Work closely with property managers to support them in providing an incredible service to our property owners 
• Work through tasks at high speed with a great degree of accuracy
• Manage typical administrative tasks such as processing claims, loading expenses, confirming booking details and reviewing checklists
• Work hard and be nice to people

Here’s our description of the ideal person for this job:

• Based in Cape Town
• You love admin. Nothing gives you more joy than completing a to-do list to a high degree of accuracy
• Keep calm under pressure; You run towards the fire, not from it
• Crazy proactive; You solve the puzzle even when pieces are missing
• You enjoy working from an office environment
• So detail oriented that this full stop drives you mad.
• Solutions focused
• You give a shit about clients, guests and colleagues

To apply, please complete the application below, all other application methods will be disregarded.

This is an exciting leadership role that calls for someone who brings high energy and dedication to the day-to-day running of the Concierge department! You will be managing a diverse team of Concierges, who will need your support and guidance to ensure all of our Guests have a great check-in experience.

What you’ll be doing:

• Support the full-time and part-time Concierge teams to provide exceptional service to all our guests
• Manage the monthly schedule/ roster 
• Ensuring all keys are correctly distributed and key management systems are adhered to
• Coordinating and assigning check ins to the Concierge team
• Slay tasks, solve problems, kick ass
• Ensuring all check-ins run smoothly, on time and with a smile
• Problem solving with your Team on a daily basis
• If need be, assist the team with check ins, extra key drops and special deliveries to our guests

Here’s our description of the ideal person for this job:

• Based in Cape Town
• In possession of a valid driver’s license and a roadworthy vehicle of your own
• Experience in hospitality or customer service
• Knowledge of the city/tourist experiences
• Tech savvy
• Excellent verbal and written communication
• Strong interdepartmental communication skills
• Extremely organised with a high level of multitasking skills
• Able to adapt to last minute changes and think on your feet
• Very solution oriented, always looking ahead for a successful resolution
• Keep calm under pressure; You run towards the fire, not from it
• Crazy proactive; You tackle hurdles as they appear, even if they sometimes fall outside the specifics of your role
• Detail oriented; You’re the kind of person who can’t pass a skew picture on the wall without correcting it
• Someone who genuinely gives a shit about each guest’s experience
• A Team player! You do your best to help your team deliver a holy-shit level of service at all times
• Able to work a set shift of 9am – 6pm throughout the week (Monday – Sunday), as well as work full time from our office

To apply, please complete the application below, all other application methods will be disregarded.

This role is all about delivering those WOW moments to our guests. Together with your fellow Receptionists, you’ll spend your day welcoming guests to our amazing Apart Hotels in Cape Town, recommending unique experiences in and around the city, and ensuring our guests are happy at all times.

What you’ll be doing:

• Make sure our guests are happy!
• Welcome guests as they arrive and make sure they have the best possible check-in
• Represent Propr to clients and guests who contact the property
• Liaise between Guest Experience, Property Managers, Operations, Concierges and most importantly, guests
• Answering emails, messages and phone calls
• Creating bookings and taking payments
• Co-ordinating Concierges
• Problem-solving with your Team on a daily basis

Here’s our description of the ideal person for this job:

• Based in Cape Town
• Empathetic with high emotional intelligence
• Excellent in verbal and written communication
• Acutely aware of the body language of others
• On-time, in the right place at the right time and ready with a smile
• Tech-savvy
• Calm under pressure
• Crazy proactive
• Detail oriented
• Someone who genuinely gives a shit about each guest’s experience
• A Team player! You do your best to help your team deliver a holy-shit level of service at all times

To apply, please complete the application below, all other application methods will be disregarded.

This is a fast paced role for a real go-getter in a proptech environment. You’ll be spending time in all our departments learning the ins and outs of the short term rental world. If you are a quick learner and keen to build a career in hospitality, this is the role for you!

What you’ll be doing:

• The face of the company: friendly, professional, punctual, knowledgeable (property and city/experiences)
• Assisting the teams with a variety of tasks – anything and everything!
• Spending time with our Property Management, Operations and Guest Experience departments
• Finding ways to proactively make our teams more efficient and effective

Here’s our description of the ideal person for this job:

• Based in Cape Town
• Empathetic and high emotional intelligence
• High attention to detail
• Knowledge of the city/tourist experiences
• Drivers license an added bonus
• Problem solver (you can think on your feet!)
• Team player
• Tech savvy and can communicate clearly, quickly and effectively
• No previous experience required

To apply, please complete the application below, all other application methods will be disregarded.

This is a problem-solving role where keeping clients happy and properties maintained is the goal. You need to be able to work in a team under high pressure, but also thrive when left on your own to navigate new challenges. You’ll work closely with Operations, Guest Experience and Maintenance to make sure all facets of the property are looked after.

What you’ll be doing:

• Slay tasks, solve problems, kick ass
• Look after properties like they are your own
• Mobilise various teams to keep properties looking awesome
• Make sure clients are happy and kept in the loop
• Critically assess processes and help develop the company
• Work hard and be nice to people

Here’s our description of the ideal person for this job:

• Based in Cape Town
• Keep calm under pressure; You run towards the fire, not from it
• Excellent verbal and written communication
• Crazy proactive; You solve the puzzle even when pieces are missing
• So detail oriented that this full stop drives you mad.
• Solutions focused
• You give a shit about clients, guests and colleagues
• Experience in hospitality or property is a plus

To apply, please complete the application below, all other application methods will be disregarded.

This is a guest-focused role that calls for proactivity and teamwork. Together with your fellow Guest Experience Specialist’s, you will deliver a high standard of service to all Propr Guests. You need to keep calm under pressure and be able to convey genuine empathy. You need to be able to work with your team in a high intensity environment, while also thriving when left on your own to make a plan in tough situations. You’ll work closely with Operations, Property Management and Maintenance to make sure all guests are looked after.

What you’ll be doing:

• Keeping our guests happy!
• Representing Propr to clients and guests who contact the office
• Liaising between Property Managers, Operations, Concierges and guests
• Answering emails, messages and phone calls
• Creating bookings and taking payments
• Co-ordinating Concierges and check-in times
• Problem solving with your Team on a daily basis

Here’s our description of the ideal person for this job:

• Based in Cape Town
• Empathetic with high emotional intelligence
• Experience in hospitality or customer service
• Able to work shifts (morning, day and night)
• Problem solver (you love thinking on your feet!)
• Team player
• High attention to detail
• Uses high-pressure situations to propel forward
• Tech savvy
• Communicates clearly, quickly and effectively both written and verbally

To apply, please complete the application below, all other application methods will be disregarded.

This role is all about delivering those WOW moments to our guests. You’ll be kept on your toes, running around the Cape Town City Bowl, Atlantic Seaboard and Blouberg area meeting and greeting guests to ensure our beautiful properties are perfect for a fantastic stay.

What you’ll be doing:

• Welcome guests as they arrive, making sure they have the best possible check-in
• Check each property before guest arrival to make sure it’s ready and looking awesome
• Be at the right place, at the right time, always looking presentable and professional
• Report any property issues, including, but not limited to, maintenance, cleaning, and providing suggestions for improvement to the property
• Slay tasks, solve problems, kick ass
• Look after properties like they are your own
• Work hard and be nice to people
• Assist with the finer touches to create Propr experiences: dropping off welcome packs, setting up baby cots etc.

Here’s our description of the ideal person for this job:

• Based in Cape Town
• In possession of a valid driver’s license and a roadworthy vehicle of your own
• Experience in hospitality or customer service
• Knowledge of the city/tourist experiences
• Tech savvy
• Excellent in verbal and written communication
• Acutely aware of the body language of others
• Keep calm under pressure; You run towards the fire, not from it
• Crazy proactive; You tackle hurdles as they appear, even if they sometimes fall outside the specifics of your role
• Detail oriented; You’re the kind of person who can’t pass a skew picture on the wall without correcting it
• Someone who genuinely gives a shit about each guest’s experience
• A Team player! You do your best to help your team deliver a holy-shit level of service at all times
• Able to work shifts throughout the week

To apply, please complete the application below, all other application methods will be disregarded.